Key Responsibilities 

• Prepare and maintain customer pricelists 
• Prepare customer analysis reports, including turnover reports, purchase history and other reports as required. 
• Train and coach junior key accounts officers with technical product knowledge. 
• Review customer requirements and resolve any contractual differences with the customer directly. 
• Communicate effectively and clearly with the customers and suppliers, and ensure suppliers is offering as per customer’s requirements, and if not to be clearly communicated to the customer.
• Negotiate with suppliers for better prices for just-in-time or infrequent items. 
• Procure cost effective goods or services and ensure on time delivery by suppliers at the agreed price to meet internal and external quality, safety, and certification requirements. 
• Ensure the customer receives the right item, at the required time and place and at the right cost in an efficient manner. 
• Follow up with any customer complaints and take corrective actions and prevent any re-occurrences with the QEHS Department.
• Review all purchasing documents (order confirmation, purchase orders) and ensure accuracy and completeness within the allocated sphere of responsibility. 
• Always utilise stock items at any given opportunity. 
• Follow up calls, emails, and other contacts from customers daily.
• Raise NCRs and identify root cause of any auditable issues and ensure resolution in a timely manner. 
• Ensure that all activities are carried out in accordance with the Company’s Quality, Health, Safety, Environment (QHSE), Ethics and Compliance policies. 
• Perform any other duties as required by the superior which may not be associated with your role. 

Essential 

• Minimum secondary or Diploma level (MBO-4) qualification or equivalent 
• Highly organised and structured with strong attention to detail
• Excellent problem-solving skills 
• Competent in all MS Office packages 
• Demonstrate excellent interpersonal skills, both with internal and external stakeholders 
• Proficient in both written and verbal English language. 

Closing date: 14th Aug 2023